Refund policy

Velvet Hour

30-Day Money-Back Guarantee

If you're not happy with your Heatless Curl Set, contact us within 30 days of delivery for a full refund.

How to Request a Refund

Email aannnshu999@gmail.com with your order number and a brief note about the issue. We'll respond within 2 business days.

Damaged or Incorrect Items

If your order arrives damaged or isn't what you ordered, send us a photo and we'll replace it or refund you in full — no return needed.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days.

Questions?

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